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Systems with 30+ users should consult i3 Verticals Healthcare prior to hardware purchase. All specifications are subject to adjustment depending on situation. For assistance and hardware quotes, visit us now.
System Requirements
Systems with 30+ users should consult i3 Verticals Healthcare prior to hardware purchase. All specifications are subject to adjustment depending on situation. For assistance and hardware quotes, please call:
Contact our Tech Department with any questions.
Hardware Specification
Server Specifications
Up to 15 Users
- DEDICATED Windows Server 2012 only with Cache 2009. Windows OS 2016/2019 with Cache 2018 only.
- Intel XEON Dual Core 1.6 Ghz Processor
- 16 GB RAM
- 300 GB Hard Drive Minimum Disk SCSI RAID 5 Preferred)
- Intel Pro GB NIC
15 to 30 Users
- DEDICATED Windows Server 2012 only with Cache 2009 Windows OS 2016/2019 with Cache 2018 only.
- Intel Xeon Quad Core 2.0 Ghz Processor
- 24 GB RAM (32GB + Preferred)
- 500 GB Hard Drive Minimum (3+ (3+ Disk SCSI RAID 5 Preferred)
- Intel Pro GB NIC
NOTE: NO SERVER INPLACE UPGRADES SUPPORTED
Printer Specifications
- Copiers, Multifunction and Color Laser Printers WILL NOT BE SUPPORTED
- PCL 5 or PCL 6 Drivers are REQUIRED for Printers outside of Specified Group
- Hewlett Packard Monochrome Laser Jet Printers
Workstation Specifications
- Windows 10 and above (64 bit only)
- 2.0Ghz Processor or higher
- 8 GB RAM (if used for various applications other than Healthpac, 12-16GB preferred)
- 100GB Hard Drive
- 10/100/1000 MB NIC
Recommended Scanners
- TWAIN Drivers are required
- Fujitsu fi-7030 and fi-7160 series Document scanner
- AmbirDS687-AS Duplex ID Card Scanner (Used for Front End Driver’s License and Insurance Card Scanning)
Systems with 30+ users should consult i3 Verticals Healthcare prior to hardware purchase. All specifications are subject to adjustment depending upon situation. For assistance and hardware quotes, please call our IT Director, Matt McQuaig at 1-800-831-9419.
Development & Training
A unique aspect of our team of trainers and developers is their extensive backgrounds in healthcare billing and software. Many members of our team have worked as practice administrators, and some even owned their own billing companies before joining the Healthpac family. The collective experiences and backgrounds of our team allows for a deeper understanding of our premium software and how it can best serve our clients.
Training Department
The Training Department works to empower the user base, taking every opportunity to include links to online supporting information and printable documentation. We emphasize user group collaboration and knowledge sharing, and we have a Google users’ forum designed specifically for soliciting feedback, sharing ideas, and presenting workflow options.
We provide weekly software updates, along with monthly webinars to detail each update in illustrated, step-by-step format. We then place these updates on our Wiki page, our online training manual, which is available to clients 24/7.
Comprehensive Training Department Updates
In order to keep lines of communication open and our clients informed, our Training Department sends out weekly emails to our clients that highlight various topics, such as:
- Recommended daily processes
- Recommended reports
- Functional reminders
- Review of existing software tools
- Solutions to common problems
- Address current issues being seen in the Support Department
- Important feature updates
Second to None.
We never outsource customer service and support because we truly care about providing the right solutions whenever our customers need them!
